Frequently Asked Questions (FAQ)
Ara Enterprise (Ara Vibe)
Below are answers to common questions about shopping with Ara Vibe, a venture of Ara Enterprise. If you have further questions, contact us at araenterprises11@gmail.com.
General Questions
What is Aravibe?
Aravibe is an online store operated by Ara Enterprise, offering a range of products through our website www.aravibe.com. We are committed to providing quality products and excellent customer service.
💰 Payment & Orders
Q: Do you offer Cash on Delivery (COD)?
A: COD is available, and also we offer online payment methods such as UPI, Debit/Credit Cards, and Net Banking for secure and fast transactions.
Q: Is it safe to pay online on your website?
A: Yes, we use SSL-secured gateways and trusted payment processors to ensure your personal and payment data is fully protected.
Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or cancelled within 2 hours of placing them. Please contact our WhatsApp support immediately with your order ID.
🚚 Shipping & Delivery
Q: How long does delivery take?
A: We dispatch orders within 24–48 hours. Delivery takes 5–7 business days based on your location. You will receive a tracking link via WhatsApp/SMS.
Q: Do you ship all over India?
A: No, we ship pan Maharashtra, including metros, towns, and most remote PIN codes.
Q: How can I track my order?
A: After dispatch, we send a tracking link to your email and WhatsApp. You can also message us with your order ID to get updates.
🎁 Product Quality & Authenticity
Q: Are your products original and authentic?
A: Yes, we source our jewellery from trusted and verified suppliers who maintain high standards of quality. Every piece is carefully selected and quality checked before being offered to you.
Q: What materials are your earrings and jewellery made of?
A: Our jewellery collection includes pieces made from gold-plated brass, stainless steel, copper alloy, and other premium materials. We ensure all products are anti-tarnish, skin-friendly, and as described. You’ll find material details listed with each item.
Q: Will the colour of the jewellery fade over time?
A: We only stock items from reliable partners who offer long-lasting finishes. With proper care and storage, the jewellery retains its shine. We also send care instructions with every order to help you extend the product’s life.
🔁 Returns, Exchanges & Refunds
Q: Do you accept returns?
A: Yes. We offer easy 7-day returns only for products that are damaged, defective, or not as described. The item must be unused and in original packaging.
Q: How do I initiate a return or exchange?
A: Just message us on WhatsApp with your Order ID and issue photo. We’ll guide you through the return process quickly.
Q: Will I get a full refund?
A: For eligible returns, a full refund will be processed to your original payment method within 5–7 business days after the product is received and verified.
📦 Packaging & Gifts
Q: Is your packaging safe and eco-friendly?
A: Yes! We use eco-conscious, durable packaging that protects your jewellery in transit and looks great as a gift.
Q: Can I send a product as a gift?
A: Absolutely! Just mention in the notes or message us on WhatsApp. We’ll add a free gift message and special packaging.
📱 Support & Contact
Q: How can I contact Ara Vibe?
A: You can message us any time at:
📲 WhatsApp: Click to Chat https://wa.me/917588764902
📧 Email: araenterprises11@gmail.com
🌐 Website: www.aravibe.com
🧼 Jewellery Care
Q: How do I take care of my jewellery?
A: Keep jewellery away from water, perfumes, and direct sunlight. Store in a dry pouch or box. Avoid wearing while bathing or sleeping for longer life.
Q: Do you send care instructions with the product?
A: Yes, every order comes with a care card to help maintain your jewellery's shine and quality.
